Software

IDS Field Services is a totally integrated Web Hosted Field Service Dispatch and GPS Solution.

This means:

- You don't waste your money on server hardware and computer support costs.
- Ultimate Back Up - all your data is mirrored onto different servers at different locations.
- Always on and Always working - even when you turn off all your computers.
- Easily connect multiple office sites and locations.

FEATURES INCLUDE:

2 Way Digital Dispatching
IDS started deploying 'apps' onto mobile phones well before Apple even had its phone. We have years of real field experience, so we know that technicians don't care if their phone is out of range, they just need to work. That's why they can still review and update their Work Orders even when out of cellular range.

- Technicians just 'click'. Extremely user friendly.
- Automatically receive confirmation that a Work Order arrived and is read on a mobile device.
- Technicians can update a work order to let the dispatcher know it's has been started and completed.
- Technicians can map a work site on their mobile device with one click.
- Technicians can enter in a manual Work Order Number, Customer PO and/or Reference Number.
- Capture an image of a Signature, Manual Work Order or Job.
- Capture the name of a customer.
- Barcode ready.

GPS Tracking
IDS Field Services includes - at no extra cost - GPS Tracking. Utilizing the Autonomous GPS Chip found in most Smart Phones, we can accurately tell you where each technicians is within a few feet. Best of all, you don't need to purchase and maintain expensive GPS Hardware.

- Track the Technicians, not the Vehicle.
- Deploy the Right Work Order to the Right Technician.
- Totally Automated.
- See when a Technician arrived and left a Work Site. Perfect for Payroll Reconciliation.
- Go back in history as far as you want.

Online Customer Web Portal
IDS Field Services includes - at no extra cost - an Online Web Portal for your customers

- Customers can enter in new Work Orders.
- Track existing and completed Work Orders.
- View images of Manual Work Orders, Work completed or Signature.

Scheduling
IDS Field Services includes a scheduler that allows you to schedule reoccurring or future dated work orders.

Accounting Integration.
Don't waste time re-entering your Work Orders into your Accounting Software. Work orders and reports can be exported as a CSV file for importing into most accounting systems.

So much more.....
There just simply so much more to IDS Field Services that we could not put into words. To fully appreciate what we can do for your company, please watch our video or request a demonstration.